Shipping & Delivery | Lavuna

Shipping & Delivery

Fast, reliable delivery to your door. Track your order every step of the way.

🚚 Free Standard Shipping on All UK Orders

Shipping Options

Choose the delivery speed that works for you. All orders are dispatched from our UK facility.

Standard
3-5 business days
FREE
Express
1-2 business days
£2.99
Next Day
Order by 2PM
£7.99

Note: Delivery times are estimates from dispatch date, not order date. Orders placed before 2PM on weekdays are typically dispatched same day.

Order Processing

We process orders quickly to get your Lavuna to you as soon as possible.

Order Placed Processing Time Dispatch
Monday - Friday before 2PM Same day Same day
Monday - Friday after 2PM Next business day Next business day
Saturday - Sunday Next Monday Next Monday
Bank Holidays Next business day Next business day

During peak periods (Black Friday, Christmas, etc.), processing may take 1-2 business days.

Order Tracking

Stay informed every step of the way with automatic tracking updates.

Order Confirmed
You'll receive an email confirmation with your order details
Processing
Your order is being prepared for dispatch
Dispatched
You'll receive tracking information and estimated delivery date
Out for Delivery
Your Lavuna is on its way to you today
Delivered
Enjoy pure, filtered water

Can't find your tracking email? Check your spam folder or contact us at info@lavuna.com with your order number.

UK Delivery Coverage

We deliver to all UK addresses, including:

  • England, Scotland, and Wales (mainland)
  • Northern Ireland
  • Scottish Highlands and Islands (may take 1-2 days longer)
  • Isle of Man and Channel Islands (additional 1-2 days)
  • BFPO addresses

Remote areas: Some remote locations may require additional delivery time. We'll notify you if this affects your order.

International Shipping

Currently, we ship to the following countries outside the UK:

Region Delivery Time Shipping Cost
Ireland (Republic) 5-7 business days £3.99
Europe (EU) 7-10 business days £7.99
Europe (Non-EU) 7-14 business days £9.99
Rest of World 10-21 business days £14.99

Customs & Duties: International orders may be subject to customs duties and taxes in your country. These are the buyer's responsibility and are not included in our shipping costs.

Delivery Issues

What if I'm not home?

Our couriers will attempt delivery and leave a card if you're unavailable. You can:

  • Arrange redelivery for a specific date
  • Collect from local depot
  • Nominate a safe place (at your discretion)
  • Arrange delivery to a neighbour

Delayed or missing parcel?

If your order is significantly delayed or appears lost:

  • Check tracking for latest update
  • Allow 24 hours after expected delivery before contacting us
  • Contact us at info@lavuna.com with your order number
  • We'll investigate and resolve the issue promptly

Damaged on arrival?

While rare, damage can occur in transit. If your Lavuna arrives damaged:

  • Take photos of the packaging and product
  • Don't discard the packaging
  • Contact us within 48 hours
  • We'll arrange a replacement or refund immediately

Special Delivery Instructions

PO Box Addresses

Unfortunately, we cannot deliver to PO Box addresses. Please provide a physical street address for delivery.

Business Addresses

Deliveries to business addresses work just like home delivery. Ensure:

  • Reception is aware a personal parcel is arriving
  • Company name is included in address
  • Contact number is valid during business hours

Apartment Buildings

For apartment deliveries, please include:

  • Building name/number
  • Apartment/flat number
  • Any access codes (in delivery notes)
  • Contact number for courier

Holiday Shipping

During Christmas and peak holiday periods, we recommend ordering earlier to ensure delivery:

Service Last Order Date
Standard Delivery December 18th for Christmas
Express Delivery December 20th for Christmas
Next Day Delivery December 22nd for Christmas

Gift shopping? We can include a gift message with your order. Just add a note at checkout.

Questions About Your Delivery?

Our team is here to help with any shipping questions

Contact Support